First impressions count. People make decisions about people or situations instantaneously, within seconds of a new encounter, “Snap judgments are, first of all, enormously quick: they rely on the thinnest slices of experience.” What impression does a lobby give clients when they first walk through the door? Is the furniture shabby? Does it say “tidy and professional” or does it scream “cheap and unappealing”? The look and feel of a reception area offers the perfect opportunity to make a good first impression on clients. After all, you’ve got a captive audience as soon as they walk through the door and before they’re greeted. The right image can sell a company to prospective clients—or turn them away. Making sure the furniture is comfortable and presentable and that the atmosphere is pleasant is paramount for a lasting impression.